RobotDigg Equip Makers

Shopping Guide n Policy, Important Notice of ROBOTDIGG for stepper motor, pulley n belt, ball or linear bearings, kossel n rostock delta robot builds's supply, ball screw n linear rail, linear motion products, 3d printer parts n supplies, factory automation and more makers' supply.


2016 National Day Holiday Notice: Oct 1 to 7, RobotDigg close for National Day Holidays. Order before Beijing Time 29th, Oct will be shipped out. You will get notice if the order can Not be shipped out before National Day.


Bank Account Declaration: Bank Account of RobotDigg is paused because of government currency regulation since 20th, Sept 2016.

HUANG XIAO HU name after RobotDigg Founder will be new beneficiary for RobotDigg during this pause. Paypal payment is Unaffected. Further Declaration Document, please write to orders@robotdigg.com


Monkey Year 2016!

Monkey Year, Drones Uproar in Heaven.
Human Joint or RobotDigg Joint? Motorized, belt driven, bearings, linear motion specialist…
RobotDigg, More than 3D Printing.
RobotDigg, Equip Makers!

RobotDigg Team 2020


How to Order with RobotDigg?

You will get quote of shipping cost n Discount other than place the order directly when you click the button Place for Quote.
Shipping cost and Discount will be set by RobotDigg sales within 12 working hours. :-)

1. To signup n login to RobotDigg.
Now you can use email id signed up to login or a third party account google n facebook to login.
2. Put items to your cart.

A. if you are new customer, you can browse the products-detail-add to cart.
B. if you are regular client of RobotDigg and very sure about the product listed you can go Skim to Order for quickly ordering.

3. You will get freight reference BUT please click the button “Place for Quote”, and you will get exactly shipping cost quote by RobotDigg Sales. If Discount available, our sales will put it on your order in the same time.
You can either pay n print the Proforma Invoice or delete the order to cancel.


Shipping Cost and Import Tax

RobotDigg offer two main shipping methods Express and Air Mail
Express to different countries will be taken by DHL, FedEx, UPS, TNT, SF Express or special line of Express e.g. China to Japan Special Line 佐川即便. We ship by third party Shipper Agent with a discounted shipping price than standard official quote from couriers. If you are Not noted that your order is out of stock or delay because of holidays by our sales, the order can reach within 9-15 days after payment in usual.
Air Mail are E-packet, China Post or other country post like Netherlands Post. It takes 12-60 days to arrive to different areas of the world. E-packet to US in normal time takes 12-25 days. The limit is order below 1Kg and within 80USD. If ship in several packs, shipping cost will be added 3USD per pack.

Import Tax is duty of buyer and different countries has different policy on import from China. It's Not known utill your local Customs grants it on the bill of shipping companies like DHL, FedEx, UPS or TNT. Perhaps you can consult the shipping companies the policy of import tax before ordering.
RobotDigg can assist on documents which is necessary to declare in Low or the real shopping value BUT will Not take responsibility to pay for the import tax.


Lead Time and Delivery

RobotDigg Team are doing our best to accomplish orders ASAP.
Orders will be arranged out from RobotDigg's warehouse within 5 working days in usual.
But sometime many factors are trying to block this like Stock Status, Flood of Orders before and after holidays, our Shipper Agent's Delay (RobotDigg's shipment is arranged by designated third party shipper agent for professional shipping service and to lower the shipping cost to match worldwide customer's request.) to hand in the shipments to Couriers FedEx, UPS, DHL or TNT, Delay by the Customs n Inspection (stepper motor etc to ship directly out of China Mainland need to do a magnetic material report by China Government.), Couriers Delay (G20 Summit, Air Traffic Control, etc. China Post or EMS takes 3-5 days to show trace.). So please contact us before Dispute, and it's sure that you will get replied within 2 working days.
Lead Time: If you don't receive message about your order on our website, the shipment will be arranged in 5 days. Holiday or force majeure is an exception.
Delivery
It's very important that providing RobotDigg with the correct Shipping Address and Phone Number for delivery purpose by Couriers when ordering.
Where to Track?
dhl.com, fedex.com, ups.com tnt.com sf-express.com
China Post and All other packages 17track.net


Return Policy

If you have problem with the item you received, please contact RobotDigg Team by email to sales@robotdigg.com or WhatsApp: +86 17001516168 for support.