RobotDigg Equip Makers
Return and Refund
RobotDigg do our best to serve our customers the best that we can.
All products sold through RobotDigg are covered by our warranty and return policies. The quality of the product you will receive is guaranteed to be in good condition. If any defective product received within 7 days, we can refund or exchange the items at our cost.
Find the order number you want to return, Email us to email@example.com or call us at 0086-21-61995299 the item part number you want to exchange or return, and a reason, photo really helps. In addition, you also can leave us message following the order for quick response.
If you are not satisfied with your purchase of personal reasons, we will refund you if you return the items within 15 days of your receipt of the items. However, you should make sure that the items returned are in their original conditions, tampered products will not be exchanged or refunded. If the items are damaged or lost when they are returned, you will be responsible for such damage or loss, and we will not give the buyer a full refund. You should try to file a claim with the logistic company to recover the cost of damage or loss.The buyer will be responsible for the extra shipping fees and custom fees to return the items, the unpaid package will not be acceptable.
Where and how to return?
How to return?
Before you return the order please contact us in advance to negotiate. Please offer us the following information to avoid any confusion, delay and missing:
1) Your order number
2) Item(s) you want to return
3) the reason you want to make a return. Tracking numbers after your product has been sent out
Where to return?
Huang Xiaohu (Receiver)
Address: No. 199 Jinliu Road, Jinshan Industrial Zone, Jinshan District, 201506 Shanghai.
Tel: 0086 21 61995299
Please declare low value on return items because of value degradation and custom clearance fee it may occur.
How to get exchange or refund?
Please Email us the tracking code you used to return the items.
Once we received the item, we will contact with you for further.
Exchange item or refund in usual will be issued within 3 working days after the receive.
2017 CNY Holiday Close Notice:
China factories are getting close for Chinese New Year Holidays from 20th, Jan and will restart around 5th, Feb 2017.
RobotDigg Sales Center in Shanghai will stop to ship out orders since 23th, Jan 2017 Beijing Time and restart to ship in 6th, Feb 2017.
Slow Mode of China may last to the end of Feb 2017 because short in labors. Thanks for your understanding on response and delivery time.
You can make order online and pay during the CNY Close, the order will be arranged out ASAP when we are reopen.
Thanks again! Best wishes to you and your contacts!
RobotDigg Team 19th, Jan 2017
Bank Account Declaration: 9th, Feb 2017 RobotDigg Limited company bank account under Hang Seng Bank Limited is put on use. Thanks for business!
Monkey Year 2016!
Monkey Year, Drones Uproar in Heaven.
Human Joint or RobotDigg Joint? Motorized, belt driven, bearings, linear motion specialist…
RobotDigg, More than 3D Printing.
RobotDigg, Equip Makers!
RobotDigg Team 2020
How to Order with RobotDigg?
You will get quote of shipping cost n Discount other than place the order directly when you click the button Place for Quote.
Shipping cost and Discount will be set by RobotDigg sales within 12 working hours. :-)
1. To signup n login to RobotDigg.
Now you can use email id signed up to login or a third party account google n facebook to login.
2. Put items to your cart.
A. if you are new customer, you can browse the products-detail-add to cart.
B. if you are regular client of RobotDigg and very sure about the product listed you can go Skim to Order for quickly ordering.
3. You will get freight reference BUT please click the button “Place for Quote”, and you will get exactly shipping cost quote by RobotDigg Sales. If Discount available, our sales will put it on your order in the same time.
You can either pay n print the Proforma Invoice or delete the order to cancel.
Shipping Cost and Import Tax
RobotDigg offer two main shipping methods Express and Air Mail
Express to different countries will be taken by DHL, FedEx, UPS, TNT, SF Express or special line of Express e.g. China to Japan Special Line 佐川即便. We ship by third party Shipper Agent with a discounted shipping price than standard official quote from couriers. If you are Not noted that your order is out of stock or delay because of holidays by our sales, the order can reach within 9-15 days after payment in usual.
Air Mail are E-packet, China Post or other country post like Netherlands Post. It takes 12-60 days to arrive to different areas of the world. E-packet to US in normal time takes 12-25 days. The limit is order below 1Kg and within 80USD. If ship in several packs, shipping cost will be added 3USD per pack.
Import Tax is duty of buyer and different countries has different policy on import from China. It's Not known utill your local Customs grants it on the bill of shipping companies like DHL, FedEx, UPS or TNT. Perhaps you can consult the shipping companies the policy of import tax before ordering.
RobotDigg can assist on documents which is necessary to declare in Low or the real shopping value BUT will Not take responsibility to pay for the import tax.
Lead Time and Delivery
RobotDigg Team are doing our best to accomplish orders ASAP.
Orders will be arranged out from RobotDigg's warehouse within 5 working days in usual.
But sometime many factors are trying to block this like Stock Status, Flood of Orders before and after holidays, our Shipper Agent's Delay (RobotDigg's shipment is arranged by designated third party shipper agent for professional shipping service and to lower the shipping cost to match worldwide customer's request.) to hand in the shipments to Couriers FedEx, UPS, DHL or TNT, Delay by the Customs n Inspection (stepper motor etc to ship directly out of China Mainland need to do a magnetic material report by China Government.), Couriers Delay (G20 Summit, Air Traffic Control, etc. China Post or EMS takes 3-5 days to show trace.). So please contact us before Dispute, and it's sure that you will get replied within 2 working days.
Lead Time: If you don't receive message about your order on our website, the shipment will be arranged in 5 days. Holiday or force majeure is an exception.
It's very important that providing RobotDigg with the correct Shipping Address and Phone Number for delivery purpose by Couriers when ordering.
Where to Track?
dhl.com, fedex.com, ups.com tnt.com sf-express.com
China Post and All other packages 17track.net